Applicants

Help with housing applications and online services

We do not have a customer service point.

Espoo Service Points and libraries can help you use online services. You can get help with applying for a rental apartment from the City of Espoo’s housing counselling service (Edistia).

If you have questions about applying for housing, you can also ask Elsa, our AI assistant.

If you cannot submit documents electronically, you can leave them in Espoon Asunnot’s letterbox at the Iso Omena Service Centre or send them by post.

Are you applying for an apartment for the first time?

Start by reading our instructions for applying for housing. They provide information about income and asset limits, how to complete the application and resident selection.

Once you have read the instructions, complete and submit a housing application. You do not need to register for the online service to complete the application.

Do you already have a valid application?

Register or log in to the applicant’s online service if you want to edit your application, extend its validity or cancel your application.

Instructions for registering

You can register only if you have submitted a housing application and your application is valid.

Select Create a username on the registration page.
Enter your email address, which will be your username.
Open the email you receive from us and continue the registration using the link in the message. The link is valid for 24 hours.
Identify yourself using online banking credentials or Mobile ID.
Create a password. It must contain at least 10 characters, including at least one letter, one number and one special character.

Once you have registered, log in using your email address and the password you created.

Log in or register for the applicant’s online service

See the instructions for using the online service if you have problems logging in or registering.

Services for applicants

You can manage matters related to your valid housing application in the applicant’s online service.

Edit your application and extend its validity

You or your co-applicant can update your application details in our online service.

Log in to the online service.
Select the application you want to edit.
Scroll to the bottom of the application summary to start editing.
Make the necessary changes and review your information on the summary page.
Submit the application to save your updates.

All changes take effect immediately.

Each time you edit your application, its validity will be extended by three months. If your application has expired, you will need to submit a new one.

Order a copy of your housing application

If you need a copy of your housing application – for example, for Kela – you can have it sent to your email.

When submitting a new application

• On the last page of the application, you will see a summary of the information you have entered. Review this information carefully.
• Under “I want the summary sent to my email”, select “Yes”.
• Submit the application. A copy will be sent to your email.

When you need a copy of a valid application

• Log in to our online service.
• At the bottom of the application summary, select “Go to edit application”.
• Review your information carefully and make any necessary changes.
• On the summary page, under “I want the summary sent to my email”, select “Yes”.
• Save your changes. A copy will be sent to your email.

Update your contact details

If your phone number changes, you start using a new email address, or you move to a new address, please update your contact details in the application via our online service.

It is important that your contact details is up to date. If we are able to offer you an apartment, we will notify you by email and text message.

Before making an offer, we will check your address in the population register. The address provided in your application must match the one in the register.

Cancel your housing application

If you are no longer applying for housing, please cancel your application in our online service.

Once cancelled, the application will be deleted immediately.

See our available apartments on Oikotie

The apartment listings on Oikotie are in Finnish.

Good to know before browsing apartments on Oikotie

We list our available and soon-to-be-available apartments on Oikotie.fi so that as many applicants as possible will be informed of the available locations. By clicking the "Vuokraa tästä" button in the Oikotie ad, you can fill in an electronic housing application – but please note that apartments cannot be reserved directly, like in an online store.

Resident selection is based on applications. Most of our apartments are state-subsidised rental apartments, and the selection process is based on law. Applicants are given housing according to the urgency of their need for housing, their income and their wealth.

If you already have a valid application and find an apartment you are interested in, please update your existing application in the applicant’s online service.