
Contact information for maintenance companies, waste management, cleaning, tending to greenery and snow clearance contractors
Fault report and service request
Non-urgent fault reports and service requests
You can submit a non-urgent fault report or service request through
- our Resident’s online service EAsy or
- without logging in using Electronic fault report and service request form.
When you submit a fault report through the Resident’s online service EAsy, you can monitor the progress of your report or request.
Before contacting the maintenance company, it is recommended to check from the responsibility table whether your matter is the responsibility of the maintenance company.
Urgent repairs
Directly contact your property's maintenance company. If you are not sure what the maintenance company of your building is, you can find it in our online service EAsy. The name and telephone number of the maintenance company can also be found on the notice board of your building.
Maintenance companies
Alltime Oy
tel. 041 732 3233 (8–16)
defect notices tel. 041 732 3233 (24/7)
email helsinki@alltime.fi
www.alltime.fi
Electronic fault report and service request
Alltime Oy’s key management (pick up and return of keys):
Lukkokeskus Oy
tel. 09 8567 7110 (8–16)
customer service address Asemakuja 3, 02770 Espoo
Braleva Oy
tel. 09 801 3044 (9–15)
defect notices tel. 09 801 3044 (24/7)
email espoonasunnot@braleva.fi
www.braleva.fi
Electronic fault report and service request
customer service address Soukantie 13, 02360 Espoo
Braleva Oy’s key management (pick up and return of keys):
Lukkokeskus Oy
tel. 09 8567 7110 (8–16)
customer service address Asemakuja 3, 02770 Espoo
Kotikatu Oy
Nihtisillankuja 6, 02630 Espoo (Kilo)
tel. 050 345 7679 (24/7)
espoonasunnot@kotikatu.fi
www.kotikatu.fi
Electronic fault report and service request
Matinkylän Huolto Oy
Gräsantörmä 2 (2nd floor), 02200 Espoo
Customer service is open Mon–Fri 8 am–4 pm
tel. 09 804 631
fault notifications 24h/day tel. 09 804 63 201
asiakaspalvelu@matinkylanhuolto.fi
www.matinkylanhuolto.fi
Electronic fault report and service request
Nupumies Oy
tel. 040 140 6589 (8–16)
defect notices tel. 040 140 6589 (24/7)
email nupumies@nupumies.fi
Electronic fault report and service request
www.nupumies.fi/
Nupumies Oy’s key management (pick up and return of keys):
Lukkokeskus Oy
tel. 09 8567 7110 (8–16)
customer service address Asemakuja 3, 02770 Espoo
SKIPA Kiinteistöpalvelut Oy
Nimismiehenpelto 4 B (2. krs), 02770 Espoo
Customer service is open Mon–Tue 8.30 am–4 pm and Wed-Fri 8.30 am–3 pm
tel. 09 859 881 Mon-Fri 9 am- 3 pm
fault notifications tel. 09 859 88 103 Mon-Fri 9 am-3 pm
24/7 tel. 09 859 881
espoonasunnot@skipa.fi
www.skipa.fi
Electronic fault report and service request
Tapiolan Lämpö Oy
Mäntyviita 2, 02110 Espoo
Customer service is open Mon-Fri 8 am–4 pm. On the first working day of each month, the service point is open until 5:30 pm.
tel. 020 750 5330 (24h/day) (no service charge)
Sauna booking and guest parking permissions 8am–13pm
Electronic fault report and service request
espoonasunnot@tl-konserni.fi
Abnormal opening hours
Keys
Key management at our properties will be transferred in stages from March to May 2025 to Lukkokeskus Oy and Caverion Suomi Oy. Read more on our website news.
Key management encompasses:
- the collection and return of keys
- parking space keys and permits
- additional keys
- laundry room key tags
The change will take place at different times for different properties.
Up-to-date information on who is responsible for managing the keys at your property can be found in the residents’ online service EAsy or the notice board in your building.
Property waste management
Mixed, biowaste, glass, plastic, cardboard and metal waste collection
HSY Waste management
tel. 09 1561 2110
Contact and online services
https://www.hsy.fi
Paper collection
Georos Oy
asiakaspalvelu@georos.fi
Electrical and electronic equipment waste (WEEE) collection
Tramel Oy
Kalkkivuorentie 10
00760 Helsinki
tel. 010 420 1500
tramel@tramel.fi
Property cleaning services
You can find the name of the company responsible for cleaning your house on our website under your property. The information can also be found on your property's notice board.
IC Siivous Oy
Mon–Fri 8 am–4 pm
tel. 010 248 3160
info@icsiivous.fi
ISS Palvelut Oy
tel. 020 015 500
palvelukeskus@iss.fi
Lassila & Tikanoja Oyj
Customer service
tel. 010 636 5000
feedback
ProFam Palvelut Oy
Mon–Fri 8 am–4 pm
tel. 044 985 7334
asiakaspalvelu@profamoy.fi
Siskon Siivous Oy
tel. 029 340 0900
asiakaspalvelu@siskonsiivous.fi
Tending to property greenery
You can find the name of the company responsible for your house's landscaping on our website under your property. The information can also be found on your property's notice board.
Kotikatu Oy
Mon–Fri 7 am–4 pm
tel. 010 270 8990
viherpalvelu@kotikatu.fi
Kolme vuodenaikaa Oy
Mon–Fri 9 am–4 pm
tel. 045 126 7786
viherhoito@kolmevuodenaikaa.fi
Lassila & Tikanoja Oyj
Customer service
tel. 010 636 7000 (24h/day)
www.lassila-tikanoja.fi/asioi
Rata- ja Talohuolto RTH Oy
Mon–Fri 8 am–4 pm
tel. 09 726 0470
espoonasunnot@rthoy.com
Vihertaiturit Ky
Mon–Fri 8 am–3:30 pm
tel. 050 564 1059
posti@vihertaiturit.fi
Viherviisikko Oy
Mon–Fri 8 am–3:30 pm
tel. 020 722 9340
myynti@viherviisikko.fi
Snow clearing and gritting
In areas other than those mentioned below, the maintenance company of the building is responsible for snow clearing and gritting. You can find the contact information of your maintenance company either on the information board in the stairwell or in the section "Fault report and service request” on this page.
Exception: Snow clearing and gritting in district of Kauklahti
Nupumies Oy is responsible for for snow clearing and gritting in district of Kauklahti. The snow clearing area differs from the city district division in the case of a few addresses, which is why the property addresses are listed below.
Snow clearing area: Kauklahti
Includes the following addresses: Hansakallio 5, Hansakallionkuja 3, Hansatie 30 C–D, Kustaanmäki 2, Lasitörmä 2, Myntinsyrjä 10, Myntinsyrjä 9, Nissinmäentie 7, Ramsaynkuja 1, Ramsaynkuja 5, Riiantie 1, Riiantie 3, Riiantie 4, Valhallantie 5 / Räävelintie 4, Fickenkuja 1, Kauppiantanhua 2