Contact

We do not respond to inquiries about applications by phone or email, nor can we provide interim information about applications.

If you have questions regarding applying for housing, you can find answers to them in our Chat. Also, visit the section Apply for housing on our website.
 

When you submitted the housing application, you received an email confirmation of it, along with a link to the applicant's online service. There, you can:

• View and update the information in your housing application,
• Extend the validity period of your application, or
• Terminate the application if applying for housing is no longer relevant to you.

All changes will take effect immediately.

If your housing application expires, you must submit a new application.
 

When filling out a new housing application, select "Yes" for the option "I want a summary by email" at the summary page, and you will receive a copy of the application in your email. 

When you need a copy of your current housing application:

• Log in to the applicant's online service.
• At the end of the application summary, select "Go to edit application".
• Carefully review the details of the application and make any necessary changes.
• Select the option "Yes" at the summary page section "I want a summary by email".
• Submit the application.
   

The majority of our housing options consist of state-subsidised ARA housing, and the principles guiding the selection of tenants are based on the law. The criteria for selection include the need for housing, wealth, and income.  We do not have a queuing system, but we try to offer housing to those who need it the most.

Apply for housing

If your wealth exceeds the wealth limits for ARA housing, you can apply for a non-subsidised rental apartment, which does not have urgency classifications or wealth limits. Espoon Asunnot has nearly 2,000 such rental apartments.

Our non-subsidised rental housing 
 

The customer service line +358 (0)9 3544 5000 is open Mon–Fri 9 am–12 noon. The price of the call is the mobile rate/local network rate.

As a resident, you can contact our customer service agent via chat. If we're not available, we'll direct you to our contact form. Once you leave your message there, we'll get back to you as soon as possible!

Our e-mail address is asiakaspalvelu@espoonasunnot.fi

You can find information on topics related to housing and the tenancy agreement in the resident's online service EAsy and in the At home section of our website.

• Whenever you need answers to housing-related questions, EAsy's EAsyChat is always ready to help. If necessary, it will connect you with a customer service representative, available on weekdays from 12 PM to 3 PM.
• The customer service line +358 (0)9 3544 5000 is open Mon–Fri 9 am–12 noon. The price of the call is the mobile rate/local network rate. The same number can be used to reach property managers Mon–Wed 9 am–11 am.
• Our e-mail address is asiakaspalvelu@espoonasunnot.fi

• Our online service EAsy contains information about your tenancy agreement, invoices and payments. You can use the service to check if your payment status is up to date and also to pay invoices related to your rental housing. You can find all this in the My finances & Agreements section on EAsy.
• Rent control Mon–Wed 9 am–11 am, tell. +358 (0)9 3544 5000. The price of the call is the mobile rate/local network rate.
• Our e-mail address is asiakaspalvelu@espoonasunnot.fi

Renting or terminating a parking space is managed most suitably by filling out this form

As a resident, you can also contact our customer service agent via chat. If we're not available, we'll direct you to our contact form. Once you leave your message there, we'll get back to you as soon as possible!

The customer service line +358 (0)9 3544 5000 is open Mon–Fri 9 am–12 noon. The price of the call is the mobile rate/local network rate. Our e-mail address is asiakaspalvelu@espoonasunnot.fi

Instructions for making a fault report and service request can be found here.

Find contact information for maintenance companies, waste management, cleaning, tending to greenery and snow clearance contractors here.

You can find the contact information of the company responsible for the key management of your building (pickup and return of keys, parking permits, laundry tokens) here.

Our switchboard telephone +358 (0)9 3544 5000 is open Mon–Fri 9 am–12 noon. The price of the call is the mobile rate/local network rate.

You can send us an email to the address asiakaspalvelu@espoonasunnot.fi, from where your message will be forwarded to the correct person in our organization.

We accept electronic invoices, and all invoices must be sent in electronic format. You need the following information to send us electronic invoices:

Operator: CGI Suomi Oy
Operator ID: 003703575029
E-invoicing address: 003715652810