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When should I contact the maintenance company?
Were you about to call our customer service because there's an issue at your property or apartment? The issue might be best solved by calling the maintenance company instead. By reaching out to the correct entity right away, you can resolve the matter directly and also save time. Read through this article to learn about the most common services that fall under maintenance's responsibility.
The daily upkeep for Espoon Asunnot's properties is handled by regionally competitive maintenance companies. These maintenance companies carry out maintenance work based on their own observations and our residents' reports. In addition to maintenance tasks, these companies also manage other services that residents require in their daily lives.
Contact the maintenance company if your matter pertains to, for instance:
- Assistance with opening doors
- Additional keys or laundry tokens (unless there's a separate entity managing key administration in your property)
- Reports of malfunctions or maintenance requests concerning your apartment or your property's common areas. For example, problems with your refrigerator or oven, pending maintenance tasks, or even a burnt-out lamp in the property's courtyard.
- Pest issues, such as insects or rodents
- Booking or canceling a sauna turn
- Changing your name on your apartment door
- Water damage or the risk of it, like a leaking faucet (In cases of water damage, call maintenance immediately!)
How should you get in touch with maintenance?
The easiest way to interact with maintenance is online, using forms or emails, but in urgent cases, it's advisable to call them directly. You can find the contacts for maintenance and key management here.
The details for your specific maintenance company and key management entity are also available on the property's notice board.
Note! If you're dealing with an acute emergency, please call the emergency number directly: 112.
Also, take a look at the responsibility distribution table, where you can see in more detail what falls under the responsibility of the maintenance company, the resident, and Espoon Asunnot. You can find the table on the page that is linked below.